BasicCare
Break/Fix Support
- Labor Rate
Labor rate for all services.
$385/hour
- Response Time
24 Hours
- Monthly Fee
None
- Include Services
None
ProCare
Proactive Device Support
- Labor Rate
Labor rate for items not listed in "Included Services". Included services are $0/hour.
$135/hour
- Response Time
4 Hours
- Monthly Fee
$35 / Computer
$25 / NAS or Firewall
$95 / Server or PBX
$2 / Cloud Service User Account
$2 / Phone (mobile, VoIP or DPT)
$5 / Anti-Phishing Enrolee - Included Services
- Equipment Health and Security Monitoring
- System and Software Update Installation
- Malware Removal
- Free Loaners for Devices Under Repair
- Administrative Updates (password resets, username changes, etc.)
EnterpriseCare
Proactive User Support
- Labor Rate
$135/hour
- Response Time
4 Hours
- Monthly Fee
$50 / User
$25 / NAS or Firewall
$95 / Server or PBX - Included Services
Equipment Health and Security Monitoring
System and Software Update Installation
Malware Removal
Free Loaners for Devices Under Repair
Administrative Updates (password resets, username changes, etc.)
Anti-Phishing
Vendor Management